• Friendly and dynamic team environment
• Hands-on and busy role

Company
This UK owned company has been established for 26 years and prides itself on its family values and dynamic yet friendly team environment.
With 4 branches over UK and reps in EU this company specializes in supplying brand watches and accessories to major department stores right through to duty free and independent outlets

Position
In this role your main purpose will be to team lead the customer service team and oversee the daily operation of the customer service department.
This is a “hands on” team leader role that will involve you taking calls getting involved in the day to day duties within the team.
Main duties:
• Ensure that all customer service operatives are cross trained in all areas of the department
• Ensure that customer service operatives are trained and knowledgeable of the features and benefits of each watch brand
• Report on end of month repair and call statistics including repair trend analysis, call volume and analysis, and repair revenue
• Answering calls and helping the customer service team with regular duties

Candidate
To be successful in this role you must enjoy working in a “hands on” capacity with a female based team.
Key experience required:
• Experience working within a call centre environment
• Management experience of at least 2 direct reports
• Watch product knowledge
• Repair/warranty knowledge/experience
• Exceptional communication skills
• Excellent customer service skills
• Ability to work within a fast-paced environment

This is an exciting role to join a successful, fun and rapidly growing company.
DO NOT MISS OUT ON THIS OPPORTUNITY!!!

To be eligible to apply for this position please ensure that you meet the minimun requirements.